Service Standards

Guidelines for Quality Public Information Services

Service Notice

We are committed to providing fast, precise, transparent and accountable public information services in accordance with established standards.

Information Request Procedure

Apply for public information easily through procedures that are orderly, open, and accessible to anyone.

Objection procedure

Requesters of information have the right to file an objection if they feel that their request has not been properly fulfilled. This procedure is provided to guarantee the right to information.

Dispute Resolution Procedure

Public information disputes are resolved through mechanisms regulated by legislation through the Information Commission. This procedure guarantees the protection of the right to information.

 

Service Time

PPID BNPT public information services are available on working days and hours in accordance with applicable regulations within government agencies.
Monday - Thursday
 
Working Hours
08.00 - 16.00
Rest
12.00 - 13.00
Friday
 
Working Hours
08.00 - 16.30
Rest
11.30 - 13.00

Service Fee

Public information services at PPID BNPT are free of charge. The applicant only bears the cost of duplication or delivery if necessary.

Public Information Services within BNPT RI are Free of Charge

*Costs of duplication, stamp duty, etc. are borne by the applicant

Service Notice

We are committed to providing fast, precise, transparent and accountable public information services in accordance with established standards.

Information Request Procedure

Apply for public information easily through procedures that are orderly, open, and accessible to anyone.

Objection procedure

Requesters of information have the right to file an objection if they feel that their request has not been properly fulfilled. This procedure is provided to guarantee the right to information.

Dispute Resolution Procedure

Public information disputes are resolved through mechanisms regulated by legislation through the Information Commission. This procedure guarantees the protection of the right to information.

 

Service Time

PPID BNPT public information services are available on working days and hours in accordance with applicable regulations within government agencies.
Monday - Thursday
 
Working Hours
08.00 - 16.00
Rest
12.00 - 13.00
Friday
 
Working Hours
08.00 - 16.30
Rest
11.30 - 13.00

Service Fee

Public information services at PPID BNPT are free of charge. The applicant only bears the cost of duplication or delivery if necessary.

Public Information Services within BNPT RI are Free of Charge

*Costs of duplication, stamp duty, etc. are borne by the applicant